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- How
do I change my access number?
- I
frequently get disconnected from the Internet?
- How
do I setup an E-Mail sub-account?
- What
are the Internet settings for your service?
- How
do I create a Dialer shortcut on my desktop?
- How
do I use AOL with your service?
Windows 3.1 users:
- Open the Microsoft Internet Explorer program
group.
- Double-click on the PDC Internet icon.
- If it tries to dial out, press Cancel.
- Click on Properties.
- Change the Telephone number. Access
Numbers
- Click OK.
Windows 95,98 users:
- Double-click on the My Computer icon.
- Double-click on the Dial-Up Networking icon.
- Right click on the PDC Internet icon and
select Properties.
- Change the Telephone number.
- Click OK and close all open windows.
A disconnect is defined as when the signal is
lost on the telephone line -- your phone line returns to "dial-tone"
mode (on external modems, the OH light goes off). Keep in mind that 99% of all
disconnects are due to something on the client side (not the dial-up server).
- Top 5
reasons for disconnects
- Idle timeout. P.D. Computers, Inc.
automatically disconnects you after 15 minutes of inactivity. (This is
normal to prevent you from accidentally leaving your computer logged in all
day/night.)
- Your phone/data line has call-waiting and
another call comes in. (Fix: disable call-waiting by entering the disable code
in front of the access number.)
- You modem drivers/firmware may need to be
updated! (Visit your modem manufacturers website or check www.56k.com
for help on finding your modem manufacturer.)
- A bad phone line! Do you hear static or other
noise on this line when making a voice call?. (Fix = call the telephone
company for repair.)
- Another device plugged into the same line such
as a fax machine. (Fix = unplug all external devices including Y-splitters and
other telephones.)
- A low-quality modem. (Fix = purchase a
high-quality modem like the 3Com 56K V.90 external modem.)
Other
Suggestions
- Dial a different access number (you are
responsible for long distance charges), just temporarily as a test to see if
you're getting a bad connection to your current one.
- Do you have a 2nd phone line in the house --
try using that line.
- Try borrowing a friend's modem to see if that
one has any problems.
- Contact your modem manufacturer and upgrade to
the latest code.
Hopefully these questions & suggestions
will get you closer to solving the problem by isolating the cause of the
problem.
An E-mail sub-account is another E-Mail address
but all the mail is still delivered to the original account. This enables you to
give your husband, wife, or children their own unique address without changing
your configuration. If you would like to create an E-Mail sub-account simply
send E-Mail to internet@pdcomp.com
with your requested addresses. Please keep in mind that your requested address
may already be taken, so you may want to plan a second choice in case the first
choice is unavailable.
You can find all the different Internet
settings on our basic settings web page. click here
- Double-click the My Computer icon on
your desktop.
- Drag the PDC Internet connection icon
to your desktop.
- When you see a message saying You cannot move or copy this item to this
location. Do you want to create a shortcut to the item instead?, click the
Yes button.
- Open the AOL dialer so that you see the
Welcome screen.
- Click the Setup button.
- Click Create Location.
- In the Location field, delete New
Locality.
- Type PDC Internet.
- In the field labeled Network on the left,
click the down arrow and click TCP/IP.
- Click Save.
- Click OK.
- When you want to sign on to America
Online, first dial into P.D. Computers using the Internet Dialer.
- Once you have connected to P.D.
Computers, minimize the dialer window, open AOL and sign on.
Copyright © 1998 P.D.
Computer, Inc. All rights reserved.
Revised: February 17, 2007 .
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Internet FAQ's